I'm a user

First steps

• Available resources
• How to create a new account on ifeel
• Sending messages to your therapist
• Scheduling a video session with your therapist
• How to access a video session

Using the platform

• How to share the results of my wellbeing and mood test with my therapist
• How to set a PIN code for the app
• Manage platform notifications
• Change the platform's language
• How to send voice notes to your therapist
• How to upload and share documents in the chat

Information for corporate benefit accounts

• How does Text Therapy work?
• Differences between Text Therapy and Video Therapy
• What should I do if my company account is not recognized?
• How can I cancel my plan if I have a company benefit?
• Can I change my subscription to a different plan if I have a company benefit?
• How can I cancel my plan if I have a Wellhub benefit?

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Payment information

• Can I purchase a single session?
• Do the purchased sessions expire?
• What can I do if I have finished my therapy process but still have sessions left on my plan?
• Payment methods accepted at Ifeel
• Can I pause my plan?
• How can I get a receipt for the payment of my plan?

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Frequently Asked Questions

• Do the sessions have to follow a specific frequency?
• I want to access ifeel but I am underage. Can I use the service?
• Can I change my therapist at any time?
• Are there plans to offer couples therapy?
• How do video sessions work?
• Can I choose my therapist?

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Technical Support

• How can I report a technical problem?
• Issues with sending and receiving voice notes
• Issues with app notifications
• Issues with the calendar
• Issues with sending and receiving files in chat
• Issues with the therapy chat

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