Are you having problems in the chat with your therapist?
If you are experiencing problems with sending or receiving messages in the chat with your therapist, follow the steps below to try to fix it:
- Make sure that your therapy plan is active and no updates have been made to the plan.
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Make sure the app has the necessary permissions to work properly on your device. In privacy settings, check that access is enabled for the app.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If after following these steps the problem has not been resolved, please contact our Customer Care team by submitting a request or through the Help chat available on the app. We are here to help you resolve any issues you are having with the chat.