If you encounter problems with the therapy calendar, here are some guidelines for understanding how it works and how to solve problems:
Guidelines for Scheduling Sessions
- Remember that you will only be able to schedule sessions if your therapist has made the slots available. If you do not see any available slots, please contact your therapist directly to make an appointment.
- Sessions can only be scheduled one at a time, you won't be able to schedule a session if you already have one booked.
- If you do not see already scheduled sessions or the time is incorrect, please confirm the date and time of the session with your therapist. A verbal confirmation will be enough to close the appointment.
- Make sure you are in the correct time zone and check your therapist's availability.
Problem Resolution:
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If you continue to have problems with the calendar, please contact our Customer Care team by submitting a request or through the Help chat available on the app.