Jon
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Activity overview
Latest activity by Jon-
Jon created an article,
Resolution of Technical Issues: Video Calls
Are you experiencing technical problems with video calls with your patients? If you are unable to make a successful video call with your patient, first check if the problem occurs on both the mobil...
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Jon created an article,
Problems with Session Validation
If you are having problems with the validation of your sessions, please read on: Guidelines for Validating Sessions Remember that you can validate sessions retroactively from "Videosesiones>Regi...
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Jon created an article,
Problems with your Calendar
If you have problems with your calendar, here are some guidelines for understanding how it works and how to solve problems: Guidelines for Scheduling Sessions Remember that you can only schedul...
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Jon created an article,
Issues with app notifications
If you are experiencing difficulties with app notifications, here's how you can address some common issues:I do not receive notifications in the appIf you are not receiving notifications from the a...
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Jon created an article,
Issues with the calendar
If you encounter problems with the therapy calendar, here are some guidelines for understanding how it works and how to solve problems:Guidelines for Scheduling Sessions Remember that you will only...
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Jon created an article,
Issues with sending and receiving files in chat
Are you having problems with sending or receiving files through the chat?It’s important to note that only PDF or JPG files can be shared through the chat with your therapist. You won’t be able to s...
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Jon created an article,
Issues with the therapy chat
Are you having problems in the chat with your therapist?If you are experiencing problems with sending or receiving messages in the chat with your therapist, follow the steps below to try to fix it:...
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Jon created an article,
Issues with connection error message
Connection errors may happen due to a temporary glitch. You can try logging in throughout the day and it will probably resolve itself automatically. However, if this error persists, please follow t...
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Jon created an article,
Issues with log in and password reset
Can't access your account or need to reset your password?If you are having trouble accessing your account or need to reset your password, follow the steps below to resolve these issues:Login Proble...
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Jon created an article,
Issues with video calls
Are you experiencing technical problems with video calls or voice messages with your therapist?If you are unable to participate in the video call with your therapist, first check if the problem occ...