If you are having problems with the validation of your sessions, please read on:
Guidelines for Validating Sessions
- Remember that you can validate sessions retroactively from "Videosesiones>Registration", by clicking on the blue button at the top right:
- Validating or not a session is at the therapist's discretion, knowing that the internal regulations say that if the patient does not show up for the session with at least 24h notice, the session can be validated.
- The date of validation of the session is not important as long as it is done within the current month, the date is only informative.
- Remember that sessions cannot be deleted. If it has not been validated, you can let it pass. If it has been validated, please contact support so that we can delete it.
Problem Resolution:
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If you continue to have problems with session validation, please contact our support team for assistance. We will ask you for the following information: email + patient ID + and date/time of the session.
In the meantime, please remember to keep a personal record of your sessions until we can resolve the issue so that you don't lose your organization.