Connection errors may happen due to a temporary glitch. You can try logging in throughout the day and it will probably resolve itself automatically. However, if this error persists, please follow the steps below to try to resolve the problem:
- Check your internet connection to make sure it is stable.
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If after following these steps the problem has not been resolved, please contact our Customer Care team by submitting a request or through the Help chat available on the app. We are here to help you resolve any issues you may have.