Are you having problems with sending or receiving files through the chat?
It’s important to note that only PDF or JPG files can be shared through the chat with your therapist. You won’t be able to send files in other formats. If, after checking these aspects, you’re still experiencing file-related issues, follow the steps below to try to resolve them:
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Make sure the app has the necessary permissions to access your files. In privacy settings, check that access is enabled for the app.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If after following these steps the problem has not been resolved, please contact our Customer Care team by submitting a request or through the Help chat available on the app. We are here to help you resolve any issues you have with sending and receiving files.