Can't access your account or need to reset your password?
If you are having trouble accessing your account or need to reset your password, follow the steps below to resolve these issues:
Login Problems
- Check that you are using the correct email address and password.
- If you have forgotten your password, use the "I forgot my password" option to reset it or use the following link to reset it: https://app.ifeelonline.com/users/password/new
- If you have just created your account, make sure your account is verified. Check your inbox for a confirmation email.
Problems Accessing the Platform
If you experience log in problems, such as the platform not opening, redirecting you to the initial survey, encountering connection errors or closing unexpectedly, please follow these steps:
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If after following these steps the problem has not been solved, please contact our Customer Care team by submitting a request or through the Help chat available on the app. We are here to help you.