Customer Care Team
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Activity overview
Latest activity by Customer Care Team-
Customer Care Team created an article,
How can I report a technical problem?
If you’re experiencing technical issues with the app, the web platform, or related to your corporate benefit, you can easily report it through our Help Center.How to report a technical issue? Acces...
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Customer Care Team created an article,
What should I do if my company account is not recognized?
If you’re registering on Ifeel through your corporate benefit and the welcome agent chat informs you that your corporate benefit isn’t recognized, this means there’s been an error in the registrati...
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Customer Care Team created an article,
Do the sessions have to follow a specific frequency?
In general, the plans you subscribe to on Ifeel are automatically set to follow a weekly frequency between sessions. However, we understand that everyone’s needs are different, so it’s possible to ...
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Customer Care Team created an article,
Can I purchase a single session?
Yes! At Ifeel, it’s possible to purchase individual sessions, meaning a single session. Below, we explain how to do it and everything you need to know:How to book a single session through the platf...
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Customer Care Team created an article,
I want to access ifeel but I am underage. Can I use the service?
We’re sorry, but at Ifeel, we do not offer our services to minors.This means that as long as you are underage, it will not be possible for you to access any of our plans or use our platform.If you ...
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Customer Care Team created an article,
Can I change my therapist at any time?
Yes, at Ifeel, it’s possible to change therapists if you feel it’s necessary or appropriate!How to change therapistsContact us: Reach out to our team through the Welcome agent or Help chat.Inform u...
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Customer Care Team created an article,
Are there plans to offer couples therapy?
Yes! At Ifeel, we offer plans specifically designed for couple’s therapy. The availability of these plans is subject to the conditions of the provider, please contact the Customer Care team to get ...
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Customer Care Team created an article,
Do the purchased sessions expire?
No, the sessions you purchase on Ifeel as part of a private plan do not expire. Here’s how it works:1. Sessions with no expiration dateWhen you subscribe to one of our plans, the sessions you purch...
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Customer Care Team created an article,
What can I do if I have finished my therapy process but still have sessions left on my plan?
If you’ve completed your therapy process but still have sessions remaining in your private purchased plan, don’t worry. At Ifeel, we offer several options to make the most of these sessions. Here’s...
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Customer Care Team created an article,
Differences between Text Therapy and Video Therapy
At Ifeel, we offer two main therapy modalities: text therapy and video therapy. It’s important to note that both plans are not compatible, meaning you cannot have a text therapy plan and a video th...