Customer Care Team
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Recent activity by Customer Care Team-
How to create a new account on ifeel
Registration via the Website Access the registration link: Go to the following link to start the registration process: https://app.ifeelonline.com/users/sign_in. If you have access to ifeel throug...
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What should I do if my company account is not recognized?
If you’re registering on Ifeel through your corporate benefit and the welcome agent chat informs you that your corporate benefit isn’t recognized, this means there’s been an error in the registrati...
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Sending messages to your therapist
Communicating with your therapist on Ifeel is very easy, and you can do it directly through the app or the website. Below, we explain the steps to send messages and manage any matters related to yo...
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How can I cancel my plan if I have a company benefit?
If you have a corporate benefit and wish to cancel your plan, the process is very simple. You just need to contact our Customer Care Team. Here’s how to do it:1. Request the cancellation of your pl...
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Scheduling a video session with your therapist
Scheduling a session with your therapist on Ifeel is a simple process that you can do directly through the platform. Here are the two available ways to schedule your session:1. Schedule a session u...
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Can I change my subscription to a different plan if I have a company benefit?
If you have a corporate benefit and want to change your subscription to a different plan, you can contact the Customer Care team to get information on your plan's coverage. Depending on your provid...
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How to access a video session
Video call sessions on Ifeel are conducted directly through the platform to ensure maximum security and privacy in your therapeutic process. Here’s how to access your session:1. Log in to the platf...
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How can I cancel my plan if I have a Wellhub benefit?
If you have a WellHub benefit and want to cancel your plan, you can easily do so from the app or the web. Here’s how:1. Cancel your plan from the appGo to the "More" section: Log in to your account...
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How can I change my subscription to a different plan if I have a Wellhub benefit?
It’s important to note that plans under a Wellhub subscription are exclusively managed by Wellhub. At Ifeel, we cannot make changes to these plans.If you wish to change your plan, such as switching...
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Creating a new account and activating a therapy plan with a Wellhub benefit
If you have a Wellhub benefit, activating your therapy plan on Ifeel is very simple. Follow these steps, whether you’re using the app or the website:Creating your account1. Register on Wellhub:Regi...