Customer Care Team
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Recent activity by Customer Care Team-
How can I report a technical problem?
If you’re experiencing technical issues with the app, the web platform, or related to your corporate benefit, you can easily report it through our Help Center.How to report a technical issue? Acces...
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Do the sessions have to follow a specific frequency?
In general, the plans you subscribe to on Ifeel are automatically set to follow a weekly frequency between sessions. However, we understand that everyone’s needs are different, so it’s possible to ...
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Can I purchase a single session?
Yes! At Ifeel, it’s possible to purchase individual sessions, meaning a single session. Below, we explain how to do it and everything you need to know:How to book a single session through the platf...
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I want to access ifeel but I am underage. Can I use the service?
We’re sorry, but at Ifeel, we do not offer our services to minors.This means that as long as you are underage, it will not be possible for you to access any of our plans or use our platform.If you ...
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Can I change my therapist at any time?
Yes, at Ifeel, it’s possible to change therapists if you feel it’s necessary or appropriate!How to change therapistsContact us: Reach out to our team through the Welcome agent or Help chat.Inform u...
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Are there plans to offer couples therapy?
Yes! At Ifeel, we offer plans specifically designed for couple’s therapy. The availability of these plans is subject to the conditions of the provider, please contact the Customer Care team to get ...
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Do the purchased sessions expire?
No, the sessions you purchase on Ifeel as part of a private plan do not expire. Here’s how it works:1. Sessions with no expiration dateWhen you subscribe to one of our plans, the sessions you purch...
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What can I do if I have finished my therapy process but still have sessions left on my plan?
If you’ve completed your therapy process but still have sessions remaining in your private purchased plan, don’t worry. At Ifeel, we offer several options to make the most of these sessions. Here’s...
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How do video sessions work?
Video sessions on Ifeel are a therapy modality that allows you to work with your therapist through video calls in a comfortable and secure way. Here’s how they work and how you can make the most of...
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How does Text Therapy work?
Text therapy on Ifeel is an asynchronous therapy modality designed to allow you to communicate with your therapist flexibly and at your own pace. Here’s an explanation of how it works:What is text ...