Are you experiencing technical problems with voice notes with your patients?
If the voice notes are not being heard or sent correctly, first check if the problem occurs in both the mobile app and the website. If it only occurs in one of the options, try using the other while the problem is being resolved.
With regard to your patients receiving voice memos, it is important to note the following:
- Your patients will only be able to send voice memos up to two minutes per day. Sending voice notes is unlimited.
- This functionality is only available on the following types of plans:
- Private accounts: video call or chat, quarterly or semi-annual plans.
- Business collaboration accounts: all video call plans and Emotional Support plans on the web (not through the app).
If you are experiencing problems with the new version of the https://therapist.ifeelonline.com/login platform, it is likely because it is still in testing mode, so we encourage you to use the previous version: https://app.ifeelonline.com/users/sign_in
Common Troubleshooting Steps
Sometimes, issues can arise due to various factors, such as connectivity issues or temporary glitches in the platform. If you are experiencing recurring problems, follow these steps:
- Update the website or application. Make sure you have the latest version of the app or update the website.
- Reinstall the app or restart the device.
- Check permissions to access your device's microphone and video. In privacy settings, make sure access is enabled.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing these, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to see if this is the problem.
- Try accessing the platform in an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
Contact Support
If after following these steps the problem has not been resolved, please contact our Support team (https://supportifeel.zendesk.com/hc/es/requests/new). We are here to help you resolve any issues you may have.