If you have problems with your calendar, here are some guidelines for understanding how it works and how to solve problems:
Guidelines for Scheduling Sessions
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Remember that you can only schedule one session at a time with each patient.
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To mark the availability in the calendar you must click on the time you want to mark and drag to the time you want to make available.
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The sessions can be done without any problem through this or any other platform and independently of being marked in the calendar.
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If you do not see the scheduled sessions or the time is incorrect, confirm with your patient the date and time of the session. A verbal confirmation will be enough to close the appointment.
Problem Resolution:
- Update the website or app. Make sure you have the latest version of the app installed or update the website.
- Reinstall the app or restart the device.
- Check your internet connection to make sure it is stable.
- Clear your browser's cache and cookies. Remember that by clearing this data, you will lose any saved passwords, so make sure you remember them before proceeding.
- Try using another browser or device to verify if this is the problem.
- Try accessing the platform through an incognito profile. This can help identify if the problem is related to your browser settings.
- Wait a while and then try again later, as temporary problems sometimes resolve themselves.
If you continue to have problems with the calendar, please contact our Support team for assistance. In the meantime, remember that even if you cannot schedule the sessions you can do them without any problem and also validate them manually. We advise you to keep a personal record of your sessions until we can resolve the incident so as not to lose your organization.