Customer Care Team
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Recent activity by Customer Care Team-
How can I cancel my plan if I have a company benefit?
If you have a corporate benefit and wish to cancel your plan, the process is very simple. You just need to contact our Customer Care Team. Here’s how to do it:1. Request the cancellation of your pl...
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Scheduling a video session with your therapist
Scheduling a session with your therapist on Ifeel is a simple process that you can do directly through the platform. Here are the two available ways to schedule your session:1. Schedule a session u...
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Can I change my subscription to a different plan if I have a company benefit?
If you have a corporate benefit and want to change your subscription to a different plan, you can contact the Customer Care team to get information on your plan's coverage. Depending on your provid...
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How to access a video session
Video call sessions on Ifeel are conducted directly through the platform to ensure maximum security and privacy in your therapeutic process. Here’s how to access your session:1. Log in to the platf...
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How can I cancel my plan if I have a Wellhub benefit?
If you have a WellHub benefit and want to cancel your plan, you can easily do so from the app or the web. Here’s how:1. Cancel your plan from the appGo to the "More" section: Log in to your account...
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How can I change my subscription to a different plan if I have a Wellhub benefit?
It’s important to note that plans under a Wellhub subscription are exclusively managed by Wellhub. At Ifeel, we cannot make changes to these plans.If you wish to change your plan, such as switching...
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Creating a new account and activating a therapy plan with a Wellhub benefit
If you have a Wellhub benefit, activating your therapy plan on Ifeel is very simple. Follow these steps, whether you’re using the app or the website:Creating your account1. Register on Wellhub:Regi...