Customer Care Team
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How to purchase a therapy plan
Activating a therapy plan on Ifeel is a simple process that you can complete either through the app or the website. Follow these steps to get started with your therapy:1. Go to the "Support" or "Th...
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How to update initial setup of your Ifeel account
You can easily update the information of your ifeel account following these steps: 1. Access your profile Log in: Sign in to your account via the website or the mobile app. Locate the "More" sect...
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Issues with sending and receiving voice notes
Are you experiencing technical problems with voice notes with your therapist?If the voice notes are not being heard or sent correctly, first check if the problem occurs in both the mobile app and t...
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Resolution of Technical Issues: Voice notes
Are you experiencing technical problems with voice notes with your patients? If the voice notes are not being heard or sent correctly, first check if the problem occurs in both the mobile app and t...
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Available resources
How do I use ifeel? What resources will I find? In ifeel you can find numerous well-being and mental health resources available in its platform such as: ➔ Self-Care content: in your personal space ...
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Can I change the email address associated with my ifeel account?
If you wish to change the email address that is associated with your account, you must first consider the following guidelines: If you have a business collaboration account, the email address asso...
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Differences between Text Therapy and Video Therapy
At Ifeel, we offer two main therapy modalities: text therapy and video therapy. It’s important to note that both plans are not compatible, meaning you cannot have a text therapy plan and a video th...
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How to create a new account on ifeel
Registration via the Website Access the registration link: Go to the following link to start the registration process: https://app.ifeelonline.com/users/sign_in. If you have access to ifeel throug...
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What should I do if my company account is not recognized?
If you’re registering on Ifeel through your corporate benefit and the welcome agent chat informs you that your corporate benefit isn’t recognized, this means there’s been an error in the registrati...
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Sending messages to your therapist
Communicating with your therapist on Ifeel is very easy, and you can do it directly through the app or the website. Below, we explain the steps to send messages and manage any matters related to yo...