Customer Care Team
- Total activity 110
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 63
Articles
Recent activity by Customer Care Team-
How to delete your ifeel account
If you wish to delete your Ifeel account, you can easily do so from the app or the web version. Below, we explain the steps to complete this process:1. From the appGo to the "More" section: Log in ...
-
How to send voice notes to your therapist
Voice notes on Ifeel are a feature designed to facilitate communication between users and their therapists. However, their availability and usage depend on the type of plan you have. Below, we expl...
-
How to upload and share documents in the chat
Sharing documents with your therapist through Ifeel's chat is a simple process, but there are a few important considerations to keep in mind. Below, we explain how to upload and share files from th...
-
How to purchase a therapy plan
Activating a therapy plan on Ifeel is a simple process that you can complete either through the app or the website. Follow these steps to get started with your therapy:1. Go to the "Support" or "Th...
-
How to update initial setup of your Ifeel account
You can easily update the information of your ifeel account following these steps: 1. Access your profile Log in: Sign in to your account via the website or the mobile app. Locate the "More" sect...
-
Issues with sending and receiving voice notes
Are you experiencing technical problems with voice notes with your therapist?If the voice notes are not being heard or sent correctly, first check if the problem occurs in both the mobile app and t...
-
Resolution of Technical Issues: Voice notes
Are you experiencing technical problems with voice notes with your patients? If the voice notes are not being heard or sent correctly, first check if the problem occurs in both the mobile app and t...
-
Available resources
How do I use ifeel? What resources will I find? In ifeel you can find numerous well-being and mental health resources available in its platform such as: ➔ Self-Care content: in your personal space ...
-
Can I change the email address associated with my ifeel account?
If you wish to change the email address that is associated with your account, you must first consider the following guidelines: If you have a business collaboration account, the email address asso...
-
Differences between Text Therapy and Video Therapy
At Ifeel, we offer two main therapy modalities: text therapy and video therapy. It’s important to note that both plans are not compatible, meaning you cannot have a text therapy plan and a video th...