Customer Care Team
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Recent activity by Customer Care Team-
Can I choose my therapist?
At Ifeel, we do not have a list of therapists for patients to directly choose from.Instead, our team is responsible for selecting the most suitable therapist based on the patient’s needs and prefer...
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What types of psychological approaches do ifeel therapists use?
At Ifeel, we have a team of therapists from different regions of the world and cultures, allowing us to offer a wide variety of theoretical approaches. Among the psychological models our therapists...
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Payment methods accepted at Ifeel
At Ifeel, we offer different payment methods so you can subscribe to your plan in the way that’s most convenient for you. Below, we explain the available options:1. Payment through the platformThis...
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Can I pause my plan?
If you have purchased a quarterly or semi-annual plan, you have the option to pause your plan for up to 30 days. Here’s how it works:What happens during the pause?During the pause period, you will ...
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How can I get a receipt for the payment of my plan?
If you need a receipt for the payment of your plan, you can easily request it through the "Help" chat or by submitting a request through this Help Center. Here’s how:1. Request your receiptAccess t...
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How can I change the payment method?
If you need to update the payment method associated with your Ifeel account, you can easily do so from the app or the web. Here’s how:1. Change your payment method from the appGo to the "More" sect...
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How does the subscription to a plan work?
Our plans work as automatic subscriptions, which means: Once you activate a plan, it will be scheduled to renew automatically on the renewal date. This ensures that you can continue enjoying the se...
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How can I cancel my plan?
If you want to cancel your plan on Ifeel, you can easily do so from the app or the web. Here’s how:1. Cancel your plan from the appGo to the "More" section: Log in to your account and navigate to t...
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How can I change my subscription to a different plan?
If you want to change your private purchased plan to a different subscription on Ifeel, you can easily do so from the app or the web. Here’s how:1. Change your subscription from the appGo to the "M...
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How to share the results of my wellbeing and mood test with my therapist
In Ifeel, you have the option to automatically share your monthly well-being test results and mood tracking with your therapist. Here’s how to do it from the app and the web:1. From the appGo to th...